cbtelecom.ca Last Revised: July 23, 2024

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

1. Purpose, Scope, and Users

Our privacy notice was last updated on May 28, 2024. This privacy notice describes our policies and procedures on the collection, use, and disclosure of your information when you use the service and informs you of your privacy rights and how the law protects you. We use your personal data to provide and improve our website. By using our website, you agree to the collection and use of information in accordance with this privacy notice.

2. Collection and Use of Your Personal Data

2.1. What Data Do We Collect?

Our company collects the following data:

• Personal identification information (name, email address, phone number, etc.)
• Usage data
• Cookies

2.1.1. Usage Data

Usage data is collected automatically when using the website.

Usage data may include information such as your device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.

2.1.2. Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track the activity on our service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. The technologies we use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser setting so that it will refuse cookies, our service may use cookies.
• Web Beacons. Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

We use both session and persistent cookies for the purposes set out below:

• Necessary / Essential Cookies

  Type: Session Cookies

  Administered by: Us

  Purpose: These cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

• Cookies Policy / Notice Acceptance Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These cookies identify if users have accepted the use of cookies on the website.

• Functionality Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website.

• Tracking and Performance Cookies

  Type: Persistent Cookies

  Administered by: Third-Parties

  Purpose: These cookies are used to track information about traffic to the website and how users use the website. The information gathered via these cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the website. We may also use these cookies to test new pages, features, or new functionality of the website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our privacy notice.

2.2. How Do We Collect Your Data?

You directly provide our company with most of the data we collect. We collect data and process data when you:

• Register online.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.
• Create contracts, quotes, or invoices.
• Make an appointment on the website.
• Voluntarily chat with a broker or respond to an online messaging system.

3. Use of Your Personal Data

Our company collects your data so that we can:

• Process your order, manage your account.
• Email you with special offers on other products and services we think you might like.
• Confirm your appointments.
• Customize your experience on the website.
• Respond to customer inquiries.
• Improve the services offered on the website.

If you agree, our company will share your data with our partner companies so that they may offer you their products and services.

• Technomentor

4. How Do We Store Your Data and What Is Their Retention Period?

Our company securely stores your data on WordPress, which uses a MySQL database to store all user information. Here are the main tables involved:

• wp_users:

  This table contains basic user information, such as their ID, username (user_login), password (user_pass, which is hashed), email address (user_email), registration date (user_registered), etc.

• wp_usermeta:

  This table stores additional information about users in key-value pairs (meta_key and meta_value). It is used for data such as user preferences, custom roles, and other specific metadata.

The data is secured by:

• Secure Hashing: WordPress uses the wp_hash_password function to hash passwords before storing them in the database. This means that passwords are never stored in plain text, making it much harder for an attacker to retrieve them in case of a database compromise.
• Robust Hashing Algorithms: WordPress uses robust and salted hashing algorithms (e.g., bcrypt) to ensure password security.
• Roles and Capabilities System: WordPress implements a roles and capabilities system that limits the actions users can perform on the site. For example, subscribers have limited permissions compared to administrators, minimizing the risk of unauthorized changes.
• Automatic Updates: WordPress allows automatic updates for minor versions, ensuring that sites quickly receive security patches.
• HTTPS/SSL: Using an SSL certificate ensures that data transmitted between the user and the server is encrypted.
• File Permissions: File and directory permissions (e.g., 644 for files and 755 for directories) prevent unauthorized access.
• Data Validation and Escaping: Theme and plugin developers must always validate and escape data to prevent XSS (Cross-Site Scripting) attacks and SQL injections.
• WordPress Nonces: Using nonces to verify requests and prevent CSRF (Cross-Site Request Forgery) attacks.

Our company will retain your cookie data and the data from section 3 of our terms of use for 365 days. Once this period has expired, we will delete your data in an automated manner.

5. Transfer of Your Personal Data

Your information, including personal data, is processed at the company’s operating offices and in any other places where the parties involved in the processing are located. This means that this information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

Your consent to this privacy notice followed by your submission of such information represents your agreement to that transfer.

The Company will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this privacy notice and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

6. Disclosure of Your Personal Data

6.1. Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy notice.

6.2. Law Enforcement

Under certain circumstances, the Company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6.3. Other Legal Requirements

The Company may disclose your personal data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

7. Security of Your Personal Data

The security of your personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

8. Legal Basis for Processing Personal Data

We may process personal data under the following conditions:

• Consent: You have given your consent for processing personal data for one or more specific purposes.
• Performance of a contract: Provision of personal data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
• Legal obligations: Processing personal data is necessary for compliance with a legal obligation to which the Company is subject.
• Vital interests: Processing personal data is necessary in order to protect your vital interests or of another natural person.
• Public interests: Processing personal data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
• Legitimate interests: Processing personal data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

8.1. Your Rights

The Company undertakes to respect the confidentiality of your personal data and to guarantee that you can exercise your rights.

Under this privacy notice, and by law if you are within Quebec, you have the right to:

• Request access to your personal data. The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your personal data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. This also allows you to receive a copy of the personal data we hold about you.
• Request correction of the personal data that we hold about you. You have the right to have any incomplete or inaccurate information we hold about you corrected.
• Object to processing of your personal data. This right exists where we are relying on a legitimate interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to our processing of your personal data on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
• Request erasure of your personal data. You have the right to ask us to delete or remove personal data when there is no good reason for us to continue processing it.
• Request the transfer of your personal data. We will provide you, or to a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw your consent. You have the right to withdraw your consent on using your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the Service.

8.2. Exercising Your Data Protection Rights

You may exercise your rights of access, rectification, cancellation, and opposition by contacting us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will try our best to respond to you as soon as possible. You have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, if you are in Quebec, please contact the Commission d’accès à l’information du Québec.

9. Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy notice of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Notice

We may update our privacy notice from time to time. We will notify you of any changes by posting the new privacy notice on this page. We will notify you via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this privacy notice. You are advised to review this privacy notice periodically for any changes. Changes to this privacy notice are effective when they are posted on this page.

11. Contact Us

If you have any questions about our company’s privacy notice, the data we hold about you, or if you wish to exercise one of your data protection rights, please do not hesitate to contact our privacy officer.

• By visiting this page on our website: https://cbtelecom.ca/contact/
• By sending us an email: info@cbtelecom.ca

12. How to Contact the Appropriate Authority

If you wish to report a complaint or if you feel that our company has not addressed your concern in a satisfactory manner, you may contact the Commission d’accès à l’information du Québec.

Email: cai.communications@cai.gouv.qc.ca

Address:

Commission d’accès à l’information

Québec

Office 2.36

525, boulevard René-Lévesque Est

Québec (Québec) G1R 5S9